Privacy Policy

NephroLink ProCare Solutions — Privacy Policy

Last Updated: November 2025

NephroLink ProCare Solutions (“NephroLink,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of individuals who use our website and services, including Kidney Buddy™ support sessions.

This Privacy Policy explains the information we collect, how we use it, how we safeguard it, and the choices available to you.

1. Information We Collect

A. Information You Voluntarily Provide

Individuals may voluntarily share certain details during Kidney Buddy™ conversations or when submitting inquiries, such as:

• General questions related to kidney health or dialysis
• Context necessary to provide educational guidance
• Contact information (name, email, phone) for booking or follow-up

B. No Medical Records Collected or Stored

NephroLink does not:

• Request, collect, or store official medical records
• Retain lab results, prescriptions, or diagnostic reports
• Maintain patient charts, clinical notes, or formal health files
• Upload or store documents containing personal health information

Any information shared is conversational, voluntary, and used solely for support and education.

C. Website & Cookies

Our website may automatically collect general, non-identifiable analytics, such as:

• Browser and device information
• Pages visited
• Approximate location (country/region)
• Traffic performance data

This information helps improve website functionality and user experience.

2. How We Use Information

Information shared with NephroLink may be used to:

• Deliver Kidney Buddy™ sessions and respond to inquiries
• Schedule calls or send confirmations
• Improve customer experience
• Process payments securely
• Enhance website performance

We do not sell, rent, or exchange your information for marketing purposes.

3. Storage & Security Practices

To safeguard all information shared with us, NephroLink implements strong privacy and security measures, including:

• No long-term retention of personal or health information
• No storage of medical documents or health files
• Use of encrypted communication platforms where available
• Secure, password-protected devices
• Strict limitation of access to information only for service delivery

Any health-related details shared verbally are kept confidential and not stored in formal systems.

4. Your Rights

Individuals engaging with NephroLink may:

• Request clarification about how their information is handled
• Ask that their contact details be deleted after communication ends
• Decline to share health-related details at any time

Because no formal medical records are maintained, there are no clinical documents to access or amend.

5. Privacy Law Alignment (PHIPA & PIPEDA)

NephroLink is not a medical clinic or a custodian of personal health information and does not maintain health records.

However, we proactively align our practices with the core principles of Canadian privacy frameworks, including:

• Consent
• Minimal information collection
• Confidential handling
• Transparency
• User control

If NephroLink expands into regulated activities that require formal PHIPA or PIPEDA designation, this policy will be updated accordingly.

6. Third-Party Services & Payment Processing

NephroLink uses trusted third-party providers, such as Stripe, to process payments.

These companies have their own security and privacy protections.

NephroLink does not store credit card numbers, banking details, or payment credentials.

7. Children’s Privacy

NephroLink services are intended for adults.

Parents or guardians must provide consent if seeking Kidney Buddy™ support for a minor and must supervise the interaction.

8. Disclaimer

Kidney Buddy™ is an educational and general-guidance service.

It does not replace medical advice, diagnosis, or treatment from licensed healthcare professionals.

Users should always follow the direction of their physician or healthcare team.

9. Contact Information

For privacy questions, concerns, or requests, please contact:

NephroLink ProCare Solutions

Email: info@nephrolinkprocare.ca

Website: www.nephrolinkprocare.ca